FAQ
Welcome to our ejassi’s FAQ page! Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you don’t find the answer you’re looking for, please don’t hesitate to contact our customer support team for further assistance.
General
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You can purchase EJASSI product on https://ejassi.com We will soon be expanding our presence online and offline.
Once you have shortlisted a product, please click on it & you will find a small write-up with instructions on “how to use the product”. If it is still not helpful please drop us a mail at support@demo-footer.local or call us at +91 9818-50-3179
We use the safest ingredients to manufacture our products. Our current range of products is Formaldehyde, Mineral Oil, Paraffin, Phenoxyethanols and Volatile Cyclomethicones (D4, D5, D6) free. All products are dermatologically tested. To know the entire ingredient list of individual products please click on the respective product on our site.
Shipping
Your faves will reach you in 2-5 business days. A few areas may face delay due to Government-mandated restrictions amid COVID-19. Take Care!
A minimal fee of Rs.50 is applicable on orders below Rs.499.
Yes, we do. Additional shipping charges may apply. You can also check out us www.ejassi.com
You can log in to your EJASSI account and track your order in ‘My Orders’ section. We will also send you an email with the tracking details once the order is shipped.
Once the order is placed we cannot make any changes in the products.
You can call us on +91 9818-50-3179 or drop an email to support@demo-footer.local within 12 to 24 hours of placing the order.
Cancellation
You can call us at +91 9818-50-3179 or drop an email at support@demo-footer.local within 12 to 24 hours of placing the order.
Returns
You can drop in a mail to us at support@demo-footer.local within12 hours of receiving your order.
You can drop in a mail to us support@demo-footer.local within 12 hours of receiving your product and reverse pickup will be arranged. Once the product reaches to us we will help you with the refund or replacement.
Please drop us a mail on support@demo-footer.local with product details and the cause of returning the product. We will be happy to assist you.
Canceled Order: In case of a prepaid order – the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days. Returned Order : (a) In case of a prepaid order – the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days, (b) In case of a cash on delivery order – the amount will be refunded in the form of a cheque or bank transfer for which certain details need to be provided over email (support@demo-footer.local), the amount will be refunded back to the account from which it was paid within 3-5 working days.
In case of one or more defective products in your order, please register a single complaint by dropping us a mail on support@demo-footer.local with product details, as the return/replacement will be arranged only once.
Cancellation
Go to www.ejassi.com,Click on Register link from the top, fill out your first name, last name, email address and password and then click on create Once you register, you’ll need to confirm your email address. We’ll send you an email with a verification to confirm your account. Once your account is verified the account gets activated on the website.
Log into your ejassi.com account you will see view address link on click of it you get a link of add new address. On click of Add new address you will get a form to enter your new address fill out the required details and click on add address to save new address. You can also update and delete your address from edit and delete link.
Yes, We use latest security and encryption techniques to ensure the security of your person information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users’ privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.
To request a new password, Go to Forgot password under login section on www.sugarcosmetics.com enter your and e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password. Regarding User ID currently we only use e-mail address for registration.
This can be due to internet connectivity or tech issue. Please call us at +91 9818-50-3179 or drop an email to support@demo-footer.local and we would surely assist you with your payment status.
For offers, you can check our website/in-app banners or visit the OFFERS page. You can also subscribe to our Newsletter to get updates on the upcoming offers and launches.